FAQ

Frequently asked questions

How much notice do you need for my order?


GRAZING BOXES: Our grazing boxes are available every day & we ask to have minimum 72 hours' notice for delivery. Depending on location, we may be able to do next day delivery, but we will confirm this with you via email or on social media if that is how you have contacted us. PICNICS, PLATTERS & TABLES: Our picnic set ups/event styling & grazing tables require a minimum of 7 days notice from order to delivery. We cannot always guarantee the date & time will be still available with this short amount of notice, so please ensure to order as far in advance for these as possible to avoid disappointment. If you book within 7 days we require full payment up front to secure your booking.




What are your delivery hours & costs?


Grazing box delivery hours are between 9am to 2pm. We can work with you on times outside of these at time of your order. Event styling, tables & platters we need to allow one hour prior to your event to set these up. We will confirm a time with you prior to confirming your order. DELIVERY COSTS: 0km - 10km = $5.00 10km - 20km = $10.00 20km - 30km = $15.00 30km + Contact us We are located in Sunbury so will work out the cost when your order & location has been submitted. If you wish to pick up your grazing box or event items from us this is free of charge. Please note a bond will be taken if you are hiring event items from us.




How do I order & pay?


To order please follow the link under the correct tab (grazing boxes, grazing tables, picnics), this will take you to our ordering form that will be submitted to us. We will confirm your order with you via email to ensure it can be done, if you do not recieve this confirmation from us please check your spam or get in touch with us via email or social media - thepicnicsisters@outlook.com We send an invoice to your email address with your order information & bank details.




What are your payment & cancellation terms?


Payment and Cancellation Terms:

Grazing boxes:

  • Grazing boxes payments are due within 72 hours prior to the item being made. If this is not possible, we will require a screenshot of your payment sent to our email address thepicnicsisters@outlook.com

  • We require 72 hours’ notice for cancelling a grazing box and a refund will be provided, after this time, we are happy offer you a credit. No refund will be provided after 72 hours as we would have ordered the products.

  • We order our products 72 hours in advance from our local suppliers, they have a non-refundable cancellation policy.

Grazing Table or Platters:

  • 10% deposit due within seven days of receiving invoice to secure your booking. Remainder of funds due within 14 days of the event date.

  • We require 14 days’ notice for cancelling or rescheduling a grazing table or platter - a refund will be provided if you cancel before the 14 days. If you cancel between 7-14 days, you will get a 50% refund or a credit for another date. After this we can offer you a credit to reschedule but cannot offer full refund. If food has already been ordered, a credit will not be given as we will need to cover the costs of the food ordered.

  • If you would like to make a change to the size of your grazing table or platter, we require 14 days’ notice to make any adjustments.

  • We order our products seven days in advance from our local suppliers, they have a non-refundable cancellation policy.

  • If platters or grazing tables are set up at your residence, we expect them to be wiped clean and dried before we pick them up. We will collect our equipment within four days of the event. Any damage or loss of items will be the responsibility of the customer to pay for any repair or replacement required.

Picnics:

  • 10% deposit due within seven days of receiving invoice to secure your booking. Remainder of funds due within 14 days of the event date.

  • Refund of deposit will be given if cancellation is received one month prior to event day.

  • Within 14 days from picnic: if you wish to cancel your event, no refund can be given. This is because we have turned away other clients who have requested events on your booked date, and your last-minute cancellation leaves us no time to rebook

  • If you have less people attending your picnic, we require 14 days’ notice to change the invoice. After this time, we will be unable to make any changes as we have already allocated equipment and staff to create your event.

  • If you have a grazing table or platter at your event, see the above terms and conditions.

  • Bad weather, you have the option 72 hours prior to your event to reschedule or move the picnic indoors. Depending on the location there might be an additional charge. We do not travel further than Melbourne city areas.

  • Excessive damage occurred during the picnic will be the responsibility of the customer to pay for a replacement or dry clean any equipment.

Hiring equipment:

  • Hiring equipment will be required to pay a $100 bond, which will be returned once the equipment has been checked for any damages.

  • Any damage or loss of items will be the responsibility of the customer to pay for fixing or replacement depending on the type of damage/loss. The Picnic Sisters will assess prior to pack up to ensure all items are in same condition as when dropped off.

  • We will invoice you once we’ve come up with the costing of the damaged item or this will come out of the bond.

COVID-19 information:

These terms and conditions are in the event of a COVID snap lockdown.

  • In the event of restrictions or snap lockdown due to COVID-19 we will work on a rescheduling the event and/or grazing table or depending on circumstances a cancellation with each client individually.

  • If a cancellation is required for a picnic, we will refund the full amount paid by the customer, in the event of a snap lockdown.

  • If there is a cancellation of a grazing table and all food has already been purchased, we will work on a fair refund amount between parties and look to get all food items to the customer.




Do you cater for dietary requirements?


Yes, please ensure to list any dietary requirements when you complete your order form. This will ensure we remove/replace anything that you cannot have. We are happy to adjust any of our boxes, platters or tables to ensure all your guests are catered for. Platters & tables are $50 extra per table for vegan/gluten free options to be added.




What happens after the event, grazing table or platters are finished?


We ask if you can please HANDWASH all boards, bowls, knives, props & have them clean, dried & ready for us to collect within four days of the event. We will confirm a time & date with you prior to finishing the set up. For picnic set ups outside of your home we will pick all items up after two hours or the time confirmed with you when booking. Please note that there is a replacement fee for any lost or damaged pieces.




Covid-19 Information


The Picnic Sisters are taking additional precautions so we can continue to ensure our hands, food & dishes are washed thoroughly. All events, tables & platters will be provided with complimentary hand sanitiser. Our contact surfaces & preparation spaces, including door handles & floors are regularly cleaned & sanitised. We follow strict cleaning, quality control & hygiene procedures. We are continuing to work closely with all relevant authorities & are strictly following the guidance provided by the Australian Government Dep of Health & relevant state departments of health. If you have to reschedule your event or grazing table due to restrictions being put in place in your suburb/area, we are more than happy to work with you on this. Please email us if we have not already reached out to you - thepicnicsisters@outlook.com As always, we thank all of our incredible customers for the overwhelming & ongoing support we have recieved during this time!




How do I contact you?


If you wish to contact us please use the following information: Email: thepicnicsisters@outlook.com Facebook Instagram




What suppliers & ingredients do you use in the boxes?


All of our suppliers are local to Sunbury, we try to get as much local fresh produce as possible for our grazing tables & boxes. 1. Aldente Deli 2. J&A Bakehouse 3. Batman Bakery 4. Happy Olive Tree 5. Coles We may use other local suppliers if what we require is not available from the above mentioned. If you wish to see an ingredients list for all of our products within the boxes please email us directly - thepicnicsisters@outlook.com




Are you a registered business?


Yes, we are a fully registered and insured business. We have all the necessary permits and food handling requirements to ensure our grazing tables & boxes are delivered and set up for safety of all our customers If you have any questions or concerns about our processes, please contact us directly we are more than happy to speak to you about them - thepicnicsisters@outlook.com




What if there is bad weather for my picnic?


When booking a picnic we suggest you work out a plan B option for it to be held indoors if required due to bad weather. We will do our best to help relocate or reschedule the picnic if required but we do not cancel picnics due to weather. Please see our Picnic terms & conditions regarding cancellations.