FAQ
Frequently asked questions
How much notice do you need for my order?
GRAZING BOXES:
What are your delivery hours & costs?
Grazing box delivery hours are between 9am to 2pm. We can work with you on times outside of these at time of your order.
How do I order & pay?
To order please follow the link under the correct tab (grazing boxes, grazing tables, picnics), this will take you to our ordering form that will be submitted to us.
What are your payment & cancellation terms?
Payment and Cancellation Terms:
Grazing boxes:
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Grazing boxes payments are due within 72 hours prior to the item being made. If this is not possible, we will require a screenshot of your payment sent to our email address thepicnicsisters@outlook.com
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We require 72 hours’ notice for cancelling a grazing box and a refund will be provided, after this time, we are happy offer you a credit. No refund will be provided after 72 hours as we would have ordered the products.
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We order our products 72 hours in advance from our local suppliers, they have a non-refundable cancellation policy.
Grazing Table or Platters:
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10% deposit due within seven days of receiving invoice to secure your booking. Remainder of funds due within 14 days of the event date.
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We require 14 days’ notice for cancelling or rescheduling a grazing table or platter - a refund will be provided if you cancel before the 14 days. If you cancel between 7-14 days, you will get a 50% refund or a credit for another date. After this we can offer you a credit to reschedule but cannot offer full refund. If food has already been ordered, a credit will not be given as we will need to cover the costs of the food ordered.
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If you would like to make a change to the size of your grazing table or platter, we require 14 days’ notice to make any adjustments.
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We order our products seven days in advance from our local suppliers, they have a non-refundable cancellation policy.
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If platters or grazing tables are set up at your residence, we expect them to be wiped clean and dried before we pick them up. We will collect our equipment within four days of the event. Any damage or loss of items will be the responsibility of the customer to pay for any repair or replacement required.
Picnics:
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10% deposit due within seven days of receiving invoice to secure your booking. Remainder of funds due within 14 days of the event date.
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Refund of deposit will be given if cancellation is received one month prior to event day.
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Within 14 days from picnic: if you wish to cancel your event, no refund can be given. This is because we have turned away other clients who have requested events on your booked date, and your last-minute cancellation leaves us no time to rebook
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If you have less people attending your picnic, we require 14 days’ notice to change the invoice. After this time, we will be unable to make any changes as we have already allocated equipment and staff to create your event.
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If you have a grazing table or platter at your event, see the above terms and conditions.
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Bad weather, you have the option 72 hours prior to your event to reschedule or move the picnic indoors. Depending on the location there might be an additional charge. We do not travel further than Melbourne city areas.
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Excessive damage occurred during the picnic will be the responsibility of the customer to pay for a replacement or dry clean any equipment.
Hiring equipment:
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Hiring equipment will be required to pay a $100 bond, which will be returned once the equipment has been checked for any damages.
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Any damage or loss of items will be the responsibility of the customer to pay for fixing or replacement depending on the type of damage/loss. The Picnic Sisters will assess prior to pack up to ensure all items are in same condition as when dropped off.
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We will invoice you once we’ve come up with the costing of the damaged item or this will come out of the bond.
COVID-19 information:
These terms and conditions are in the event of a COVID snap lockdown.
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In the event of restrictions or snap lockdown due to COVID-19 we will work on a rescheduling the event and/or grazing table or depending on circumstances a cancellation with each client individually.
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If a cancellation is required for a picnic, we will refund the full amount paid by the customer, in the event of a snap lockdown.
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If there is a cancellation of a grazing table and all food has already been purchased, we will work on a fair refund amount between parties and look to get all food items to the customer.
Do you cater for dietary requirements?
Yes, please ensure to list any dietary requirements when you complete your order form. This will ensure we remove/replace anything that you cannot have.
What happens after the event, grazing table or platters are finished?
Covid-19 Information
The Picnic Sisters are taking additional precautions so we can continue to ensure our hands, food & dishes are washed thoroughly. All events, tables & platters will be provided with complimentary hand sanitiser.
How do I contact you?
If you wish to contact us please use the following information:
What suppliers & ingredients do you use in the boxes?
All of our suppliers are local to Sunbury, we try to get as much local fresh produce as possible for our grazing tables & boxes.
Are you a registered business?
Yes, we are a fully registered and insured business.
What if there is bad weather for my picnic?
When booking a picnic we suggest you work out a plan B option for it to be held indoors if required due to bad weather.