FAQ

Frequently asked questions

How much notice do you need for my order?


GRAZING BOXES: Our grazing boxes are available every day & we ask to have minimum 48 hours' notice for delivery. Depending on location, we may be able to do next day delivery, but we will confirm this with you via email or on social media if that is how you have contacted us. EVENT STYLING, PLATTERS & TABLES: Our picnic set ups/event styling & grazing tables require a minimum of three days' notice from order to delivery. We cannot always guarantee the date & time will be still available with this short amount of notice, so please ensure to order as far in advance for these as possible to avoid disappointment.




What are your delivery hours & costs?


Grazing box delivery hours are between 9am to 2pm. We can work with you on times outside of these at time of your order. Event styling, tables & platters we need to allow one hour prior to your event to set these up. We will confirm a time with you prior to confirming your order. DELIVERY COSTS: 0km - 10km = $5.00 10km - 20km = $10.00 20km - 30km = $15.00 30km + Contact us We are located in Sunbury so will work out the cost when your order & location has been submitted. If you wish to pick up your grazing box or event items from us this is free of charge. Please note a bond will be taken if you are hiring event items from us.




How do I order & pay?


To order please follow the link under the correct tab (grazing boxes, grazing tables, event styling), this will take you to our ordering form that will be submitted to us. We will confirm your order with you via email to ensure it can be done, if you do not recieve this confirmation from us please check your spam or get in touch with us via email or social media - thepicnicsisters@outlook.com We send an invoice to your email address with your order information & bank details.




What are your payment & cancellation terms?


GRAZING BOXES, PLATTERS & TABLES:

  • Payment of these items must be made a minimum of 48 hours prior. If this is not possible a screenshot of the payment must be sent to thepicnicsisters@outlook.com
  • We require 72hrs notice for cancelling a box, table or platter. A refund or date change can be made within this time.
  • In the event you need to cancel after this period we are unable to issue a refund. This is to cover the costs of any produce & short shelf life products already bought for your order.

EVENT STYLING OR HIRING OF EQUIPMENT:

  • 10% deposit due within seven days of receiving invoice to secure your booking. Remainder of funds due within seven days of the event date.
  • Refund of deposit will be given if cancellation is received one month prior to event day.
  • Hiring equipment will be required to pay a $100 bond, which will be returned once the equipment has been checked for any damages.
  • Any damage to items will be the responsibility of the customer to pay for fixing or replacement depending on the type of damage. The Picnic Sisters will assess prior to pack up to ensure all items are in same condition as when dropped off.




Do you cater for dietary requirements?


Yes, please ensure to list any dietary requirements when you complete your order form. This will ensure we remove/replace anything that you cannot have. We are happy to adjust any of our boxes, platters or tables to ensure all your guests are catered for. Platters & tables are $50 extra per table for vegan/gluten free options to be added.




What happens after the event, grazing table or platters are finished?


We ask if you can please HANDWASH all boards, bowls, knives, props & have them clean, dried & ready for us to collect within four days of the event. We will confirm a time & date with you prior to finishing the set up. For picnic set ups outside of your home we will pick all items up after two hours or the time confirmed with you when booking. Please note that there is a replacement fee for any lost or damaged pieces.




Covid-19 Information


The Picnic Sisters are taking additional precautions so we can continue to ensure our hands, food & dishes are washed thoroughly. All events, tables & platters will be provided with complimentary hand sanitiser. Our contact surfaces & preparation spaces, including door handles & floors are regularly cleaned & sanitised. We follow strict cleaning, quality control & hygiene procedures. We are continuing to work closely with all relevant authorities & are strictly following the guidance provided by the Australian Government Dep of Health & relevant state departments of health. If you have to reschedule your event or grazing table due to restrictions being put in place in your suburb/area, we are more than happy to work with you on this. Please email us if we have not already reached out to you - thepicnicsisters@outlook.com As always, we thank all of our incredible customers for the overwhelming & ongoing support we have recieved during this time!




How do I contact you?


If you wish to contact us please use the following information: Email: thepicnicsisters@outlook.com Facebook Instagram




What suppliers & ingredients do you use in the boxes?


All of our suppliers are local to Sunbury, we try to get as much local fresh produce as possible for our grazing tables & boxes. 1. Al Dente Deli 2. J&A 3. Batman Bakery 4. Happy Olive Tree 5. Coles We may use other local suppliers if what we require is not available from the above mentioned. If you wish to see an ingredients list for all of our products within the boxes please email us directly - thepicnicsisters@outlook.com




Are you a registered business?


Yes, we are a fully registered and insured business. We have all the necessary permits and food handling requirements to ensure our grazing tables & boxes are delivered and set up for safety of all our customers If you have any questions or concerns about our processes, please contact us directly we are more than happy to speak to you about them - thepicnicsisters@outlook.com